Last updated: June 2, 2025

1. OVERVIEW

Door Gurus (“Door Gurus,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our websites at https://www.doorgurus.com/, https://www.doorgurusfranchise.com, or otherwise use our mobile app (collectively “Platform”) as described further in the Terms of Service, and that you may provide in electronic messages to Door Gurus.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree and consent to this Privacy Policy.

Door Gurus may change this Privacy Policy at any time, at its discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy is subject to and governed by the Door Gurus Terms of Service. The Services are part of the Platform and are described further in the Terms of Service.

2. INFORMATION WE COLLECT

Door Gurus may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information (collectively “Information”).

2.1 PERSONAL INFORMATION

Refers to data by which you may be personally identified, such as:

Name
Email address
Phone number
Mailing address
Business name and/or Employer
Job title and department
IP address
Login credentials

We collect this information when you:

Fill out forms on our site
Register for an account
Request services or support
Contact us directly
Use the Partner Portal app

2.2 NON-PERSONAL INFORMATION

Refers to data that is about you, but does not identify you specifically. If you do nothing during your visit to our Platform but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

2.3 USAGE DATA

We collect data about how you use our websites and apps, including:

Device type and operating system
Browser type and version
Pages visited
Time spent on pages
App feature usage
Crash and error logs

2.4 LOCATION INFORMATION

With your consent, we may collect precise or approximate geolocation data through the Partner Portal app to support service requests, job assignments, and technician tracking.

2.5 COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies (like web beacons and pixels) to enhance site functionality, analyse performance, and provide tailored experiences. You may manage cookies through your browser settings.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, operate, and maintain our websites and app
Improve user experience and functionality
Communicate with you about your account, services, or inquiries
Schedule and manage services (for franchise partners and customers)
Send marketing communications (with opt-out options)
Monitor and analyse trends and usage
Comply with legal obligations

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share your data with:

Service providers (e.g., hosting providers, analytics platforms, payment processors)
Franchise partners (when you submit service requests tied to specific regions)
GoKollab and other third-party integrations required for app functionality
Government authorities, when legally obligated
In the event of a business transfer (merger, sale, etc.)

All third parties are contractually obligated to handle your data securely and lawfully.

5. YOUR RIGHTS & CHOICES

You have the right to:

Access and update your personal data
Request deletion of your account and personal information
Opt-out of marketing emails
Withdraw consent (where applicable, such as location tracking)

To exercise these rights, contact: [email protected]

6. DATA SECURITY

We implement industry-standard technical, physical, and administrative safeguards to protect your data, including encryption, access controls, and secure servers.

However, no transmission over the internet is 100% secure. Use our services at your own risk.

7. MOBILE APP-SPECIFIC DISCLOSURES

The Door Gurus Partner Portal app collects and uses data as described above, including access to:

Camera and storage (to upload photos)
Microphone (if needed for app features like voice memos)

You will be prompted to grant permission before we access these features. You may withdraw access via your device settings at any time.

The app complies with the Google Play Developer Program Policies and Apple App Store Review Guidelines.

8. DATA RETENTION

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we delete or anonymize it securely.

9. CHILDREN’S PRIVACY

Our websites and apps are not intended for individuals under the age of 18. We do not knowingly collect personal information from children or minors. If we become aware that we have inadvertently collected personal information from a child, we will take steps to remove their information from our system as soon as possible.

10. INTERNATIONAL DATA TRANSFERS

If you are accessing our services from outside Canada, please note that your data may be transferred to and processed in Canada or other countries where our service providers operate. By using our services, you consent to this transfer.

11. THIRD-PARTY LINKS

Our websites or apps may contain links to external websites. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review their privacy policies before engaging with them.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted here with the updated “Last Updated” date. We encourage you to review this page regularly.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact: [email protected]